• New Features

Here you’ll find all the latest new features in VCO. Feel free to feedback with the improvements you’d like to see.

  • VCO companion app update

    The new version of the app includes the ability to manage all users on an account within the app on the move.

    Overview of new features

    • Suspend CTN
    • Disconnect CTN
    • Edit user details - inc. address
    • Edit/change price plan
    • Edit/change price plan SOCs
    • See any number pending disconnection
    • See connection status
    • See recently edited numbers
    • Clear messaging on next actions
    • Identify organisation app is mapped
    • Users can click on tools icon in the app to see which organisation they are logged in as.
  • Order Toolkit

    Let's you create orders without ordering and re-use them again and again with ease.

    Features

    • Create templates without ordering
    • Skip to/reuse latest templates in drop downs
    • Use automatically last 10 saved orders on your account in drop down
    • Build and name your orders in new flow that simplifies process to create templates
  • 5G ordering in VCO

    We've built a new 5G ordering and upgrade experience in VCO.

  • Request PAC/STAC codes

    You can now manage PAC and STAC code requests in VCO.

    This gives users the ability to request a code to enable users to retain their number (a PAC code) when switching operators.

  • Tech Fund improvements

    We've made some changes to the Tech Fund experience in VCO in line with customer feedback.

    We've made changes to preferences around the % you can apply to an order and made threshold alerts easier to manage

    Features

    • Allows any percentage per order now.
    • Choose any amount to show alerts.
    • Updated preferences in UI.
  • Edit Connection is now 23/7

    One of the most used areas of VCO is now available overnight - with only 1 hour downtime for updates between systems.

  • Log in assist

    If a customer triggers a couple of errors whilst logging in, the page content changes to try to help them.

    Features

    • Content of page changes to offer support to user when they struggle to log in.
    • Highlights 'Forgotten password' journey.
    • Reactive live chat in place / needs resourcing to fully realise benefits.
  • First time log in : Welcome page

    This page welcome page has videos and user guides to help engage users and encourage them to self-serve.

    Features

    • Detects users has logged in for the first time
    • Appears in navigation
    • Offers new VCO intro video
    • Shows new billing intro video
    • Shows popular FAQs
  • VCO companion app

    You can take your business account on the go with the free VCO companion app.

    Features

    • New connections
    • Order tracker
    • Help and support
    • Network coverage checker
  • Accessories refresh

    We refreshed the Accessories page to improve the user experience.

    Features

    • New navigation
    • CTN validation moved
    • Images added
    • Catalogue updated
  • Long range reporting

    You can now request long range reports from VCO. Reports can be up to 2 years old.

    Note: you will be alerted when reports are ready to view.

  • Price lists

    We have delivered the capability to host the two main Enterprise device lists that get updated monthly.

    Admins can now activate price lists in VCO for users to view.

  • Transition manager

    We delivered a feature for customers being on-boarded and resigning. This feature enables a user a secure area to manage their contract and form exchanges.

    • New navigation
    • CTN validation moved
    • Images added
    • Catalogue updated
  • SIM check - Edit connection

    Delivered functionality to enter a SIM number into 'Edit Connection' so that customers can check if the SIM is being used and who by.

    Customers and CSAs can check a blank SIM or see what SIM or CTN is connected to.

  • Device only ordering

    This new service allows customers to order a device with no connection, something they could not do before.

  • Spend manager

    Vodafone Spend Manager lets VCO users choose to cap pay monthly phone bills with a safety buffer so you have the peace of mind about the main reasons to over spend.

    We text you when you're near your limit and you have the flexibility to change your cap when you need to.