Administrators on VCO can now add their own business logo to their VCO pages. This can be managed in Preferences under 'VCO Admin' - See 'Business Logo' on all pages under General Preferences. Alternatively click the link on the homepage of VCO (top right) to add a logo.
You can preview your logo and save it at Sub or Corporate level. You can remove it at anytime.
With so many of us working from home these days it's sometimes hard to find the right equipment to make it comfortable and efficient. We've launched a new category on VCO Accessories for working from home kit.
A unique feature for VCO users. If you accidentally lock your account, you can (if you use the app once a month) send a code to the app to identify you. When you enter the code it unlocks your account.
Content Control blocks access to adult sites: gambling, adult material etc. You can now easily manage access to gambling, adult sites, with Content Control in VCO.
At the heart of our new IOT service is a new way to handle and manage multiple users on the account.
With IOT self-service on VCO customers can manage all their SIM connections, Swaps, Disconnections and orders in one place.
Talk to your Account Manager or administrator about adding this capability.
Benefits:We've improved a long-standing VCO issue - we show 'Out of stock' when stock levels drop below certain points, creating confusion.
We've updated the stock feed and front end experience. To give our users clearer information on stock levels.We've aligned the VCO UI so this new detailed/useful stock feed is displayed clearly.
Benefits:This enhancement allows you to disconnect multiple CTNs rather than one at a time and still be able to accept the early termination fee charges via ETF checkboxes in one go.
So you don't have to submit a disconnection order with ETF, one at a time
Benefits:Users can now feedback directly from customers outside of completed journeys or live chat. This will help us to ensure we're developing new features based on direct feedback from users.
Benefits:If you forget your Voicemail PIN it can mean you can't access important messages left for you. This new feature allows an authorised VCO user to reset the PIN for any valid user on their account. This resets the PIN and sends the new PIN to the end user via text message.
Where to find this?The new version of the app includes the ability to manage all users on an account within the app on the move.
Overview of new featuresLet's you create orders without ordering and re-use them again and again with ease.
FeaturesYou can now manage PAC and STAC code requests in VCO.
This gives users the ability to request a code to enable users to retain their number (a PAC code) when switching operators.
We've made some changes to the Tech Fund experience in VCO in line with customer feedback.
We've made changes to preferences around the % you can apply to an order and made threshold alerts easier to manage
FeaturesOne of the most used areas of VCO is now available overnight - with only 1 hour downtime for updates between systems.
If a customer triggers a couple of errors whilst logging in, the page content changes to try to help them.
FeaturesThis page welcome page has videos and user guides to help engage users and encourage them to self-serve.
FeaturesYou can take your business account on the go with the free VCO companion app.
FeaturesWe refreshed the Accessories page to improve the user experience.
FeaturesYou can now request long range reports from VCO. Reports can be up to 2 years old.
Note: you will be alerted when reports are ready to view.
We have delivered the capability to host the two main Enterprise device lists that get updated monthly.
Admins can now activate price lists in VCO for users to view.
We delivered a feature for customers being on-boarded and resigning. This feature enables a user a secure area to manage their contract and form exchanges.
Delivered functionality to enter a SIM number into 'Edit Connection' so that customers can check if the SIM is being used and who by.
Customers and CSAs can check a blank SIM or see what SIM or CTN is connected to.
This new service allows customers to order a device with no connection, something they could not do before.