You'll find Connection Diagnostics under VCO Admin > Connection Admin
(Please note - due to source data this is not visible to VGE customers)
If the customer has an issue with their device/SIM, they can use Connection Diagnostics to try to diagnose and resolve it.
In the diagnostics area users can search for the employee sim/device/ctn in question.
They compare the information presented with the support content provided and identify what to do to fix the device.
The customer completes a manual reset (or one of the below) and the fault has been resolved without contacting Vodafone.
Last registration dates for GSM and GPRS/4G They will also need to see if the number is registered or in a purged status.
See if a data only service or voice service - pot. show plan/SOCs
Confirm what apn's they have provisioned against their connection
In-CTRL - Force Reregistration
SIM can't be accessed. A customer will contact us to ask for a sim refresh (forced re-registration).
An Access Point Name (APN) is the name of a gateway between a GSM, GPRS, 3G or 4G mobile network and another computer network, frequently the public Internet.
System information: CD Enables users to view details from the network systems such as Equipment Identity Register (EIR), Mobile Number Portability (MNP), IP Multimedia Subsystem -Home Subscriber Server (IMS-HSS), Multimedia Telephony Application Server (MTAS), and Home Location Register (HLR).